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Shipping & Returns

1. Shipping:

All our products are sent with DHL, and are tracked for all orders worldwide.

2. Returns:

2.1 General information:
You have the right of revocation and to return the purchased product in accordance with the following conditions:

  • You have the right to revoke the purchase contract without giving reasons within fourteen days after receipt of the product.
  • The 14-day revocation period begins on the day on which you - or a third party known to you - physically received the purchased product.
  • In the event of a return or exchange, we ask you to cover inbound shipping.
  • However, if the product is defective in any way, we will cover the cost of inbound shipping.

2.2 Revocation process:
In order to exercise your right of revocation, you must inform us (Juuce UG (haftungsbeschränkt, Westermühlstr. 30, 80469 Munich, Germany, e-mail: info (at) by submitting a clear declaration (e.g. a letter or e-mail sent by post) that you have decided to revoke our contract.

2.3 Return address:
You must return the goods to us immediately - and in any event no later than fourteen days from the date on which you notify us of the revocation – back to:

JUUCE Retour
Gewerbestr. 1
09569 Oederan

The deadline is met if you send the goods before the expiry of the deadline of fourteen days.


Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide sufficient protection against transport damage.